Refund policy

Returns
Our policy lasts 7 days. If 7 days have gone by since you have received your purchase, and you have not contacted us, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kristin@KraeO.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

“Dyed to order” or “Pre-order” items that are returned  will incur a 10% restocking fee. 

 

 

Shipping
To return your product, you should mail your product to: 2747 w Warren Blvd chicago IL 60612

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.